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Support

We help you quickly and easily

Welcome to the support area

Do you want to know more details about our Virtual-PBX, SIP Trunking, or other areas?
Do you have technical problems and need answers to your questions about how to set up your Virtual-PBX?
Or do you need technical support in any other form?

Frequently asked questions

In our section "Frequently asked questions," we have collected the most frequently asked questions and understandably answered them.

Online help

In our online help, you will find information about the configuration and the functions of the Virtual-PBX, SIP-Trunk, and other areas.

To the online help

Open a ticket

If you need help, please get in touch with our support. Open a support ticket and describe the problem you need help with.

Open a support ticket

Support via remote assistance

*paid support

Windows

Download here the QuickSupport file
for Windows for free.

Mac

Download here the QuickSupport file
for macOS for free.

Our current support conditions

Standard support services

  • New functions and features
  • Deployment of bug fixes
  • Adaptations to legal requirements
  • Upgrades of the platform and end-user portal
  • Fixing system errors and software bugs

Paid support

  • Remote maintenance and remote support
  • Telephone support and technical consulting
  • Configuration of the virtual PBX, features, or their modules (call forwarding, voicemail, etc.) for the customer
  • Diagnosis of faults and support on third-party infrastructure and end devices

*Relates to the platform and infrastructure,
Telephone systems in the virtual call data center

Business hours

Our business hours are:

Monday to Friday: 08:00 - 12:00 and 13:00 - 17:00
Standard response time: 24 hours

Rate per hour

For paid support

Standard rate: CHF 180.00 / hr.
Surcharge outside business hours (incl. Saturday): +50%.
Surcharge on Sundays and holidays: +100%.
Billing interval: 15 minutes

Prices are exclusive of 7.7% VAT.

Copyright © 2013 - 2022. Virtual-Call Ltd. All Rights Reserved.

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