In our "FAQs" section, we have collected the most frequently asked questions and provided answers that are easy to understand.
Support
We help you quickly and easily
Welcome to the online support area
Would you like more details and information about our Virtual-PBX, SIP Trunking or other areas?
Do you have technical problems and need answers to your questions on how to set up your Virtual PBX?
Or do you need technical support in another form?
FAQs
Online help
Our Online Help provides you with information on the configuration and functions of the Virtual PBX, SIP trunking and other areas.
Create Ticket
If you need help, please contact our online support team. Just open a support ticket and describe the problem you need help with.
Support via remote maintenance
*support subject to a fee
Windows
Download the Quick Support file here
for Windows free of charge.
Mac
Download the Quick Support file here
for MacOS free of charge.
Our current support conditions
Standard support services
- New functions and features
- Provision of bug fixes
- Adjustments to statutory requirements
- Upgrades of the platform and end customer portal
- Fixing system errors and software bugs
Paid Support
- Remote maintenance and remote support
- Telephone support and technical advice
- Configuration of the Virtual PBX, features or their modules (call forwarding, voicemail, etc.) for the customer
- Diagnosis of faults and support for third-party infrastructure and terminals
*Covers the platform and infrastructure,
Telephone systems in the Virtual-Call data centre
Office hours
Our business hours are:
Monday to Friday: 08:00 – 12:00 and 13:00 – 17:00 hours
Standard response time: 24 hours
Hourly rate
For chargeable support
Standard rate: CHF 180.00 / hour
Surcharge outside business hours (incl. Saturday): +50%.
Surcharge on Sundays and public holidays: +100%
Accounting interval: 15 minutes
The prices do not include 7.7% value added tax.